16 Apr 2026
Park Hyatt Kuala Lumpur
The New Era of AI Operations – Designing the Human + Digital workforce operating model
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Designing the Human + Digital Workforce Operating Model
As AI agents move from experimentation into core enterprise workflows, organisations are entering a new phase of transformation: Operationalising AI at scale.
By 2026, IDC forecasts that 40% of enterprise roles will work directly with AI agents, fundamentally reshaping how work is designed, governed, and measured. In this new reality, CIOs and CHROs face a shared challenge: how to operationalise a human + digital workforce with clarity, control, and confidence.
This exclusive, closed-door roundtable, co-hosted by IDC and Darwinbox, brings together senior technology and HR leaders to explore how enterprises can move from isolated AI pilots to a scalable AI operating model; one where AI agents function as trusted digital coworkers embedded directly into enterprise workflows, not disconnected tools.
Grounded in IDC’s global research and enterprise benchmarks and informed by Darwinbox’s experience enabling AI-driven workforce transformation at scale, the discussion will focus on how organisations can design operating models that balance innovation speed with accountability, governance, and measurable business outcomes.
Key Discussion Areas
- Moving from AI experimentation to enterprise-scale AI operations
- Defining roles, responsibilities, and decision rights
- Measuring productivity and performance in a hybrid workforce
- Managing risk, compliance, and governance without slowing innovation
- How integrated platforms enable safe, scalable AI adoption
Agenda
The New Era of AI Operations – Designing the Human + Digital workforce operating model
One Day Event
Registration & Networking
Welcome Address
AI Operations: From Experimentation to Enterprise Execution
Deepika Giri
Associate Vice President, IDC
Operationalising AI: Designing a Governed Human + Digital Workforce Model
Ashok Patsamatla
Sr. Director, Product Management, Darwinbox
Open Discussion
Summary & Closing
Lunch & Networking
Speakers
Deepika Giri
Associate Vice President
IDC
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Deepika Giri
Deepika manages and leads the research programs in big data and analytics (BDA), artificial intelligence (AI), blockchain, and Web3.
Deepika is a seasoned data and AI professional and brings extensive knowledge about the impact of data engineering, big data cloud platforms, and data science across critical sectors. She has extensive experience in software delivery as well as sales leadership and management. She also has over 20 years of experience in IT services, including leadership roles, at Capgemini, Infosys, and Accenture, and has strong industry expertise in the telecommunications and retail industries. More so, Deepika has an entrepreneurial spirit and has previously founded her own online retail fashion business.
Deepika holds a master’s degree in communication systems engineering from the University of Kent in United Kingdom and a bachelor’s degree in electronics and communications from the University of Madras, India.
Event Sessions
Thursday, April 16 2026 11:35 am | Location:
AI Operations: From Experimentation to Enterprise Execution
Ashok Patsamatla
Sr. Director, Product Management
Darwinbox
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Ashok Patsamatla
With over 13 years of experience in product management and management consulting, Ashok Patsamatla is a passionate and skilled leader who drives product innovation and strategy at Darwinbox, a leading HR technology platform.
He is currently the lead product management for the AI platform at Darwinbox and responsible for the Extensibility Platform, IPAAS, Reporting & Analytics offerings of Darwinbox, enabling customers to create personalized and seamless HR experiences.
Event Sessions
Thursday, April 16 2026 11:45 am | Location:
Operationalising AI: Designing a Governed Human + Digital Workforce Model
Partners
Venue
Park Hyatt Kuala Lumpur
Warisan Merdeka Tower, Presint Merdeka 118, Wilayah Persekutuan, 50118 Kuala Lumpur, Federal Territory of Kuala Lumpur
Salon 6, Level 98